Library 2.0 / Web 2.0

If Rick Anderson has seen a -55% decline in circulation over the last ten years, he should be fired. Library 2.0 / Web 2.0 is a supplement to traditional library offerings and services. I don't think it is the responsibility of the library to "teach" its customers, but to assist them. OCLC's work with Open WorldCat sounds very interesting and promising. 2.0 technology needs to be wanted by both staff and customers.